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The scope of the ICSS2008
conference includes, but is NOT limited to, the following topics:
1.
Service Science Foundations
-Theoretical Foundations
of Service Science, including but not limited to
Definition and taxonomies of service, service ecosystem, or service science
Economic and formal models of service ecosystem
The dynamics of service ecosystem evolution
Complex system and complex network modeling
Service behavior science
- Service Design and Innovation,
including but not limited to
Service innovation theory
Service and service system design
Business model innovation
Componentized business modeling
3D/virtual world and virtual service
Emerging technologies for service innovation
2.
Service Management
- Service Management at
the Micro-level, including but not limited to
Service strategy
Service operation management
Service marketing, market analysis and investigation
Service organization
Service project management
Service analytics and optimization, such as service demand forecasting,
pricing,
and planning etc.
Service metrics and benchmarks
Service-oriented business consulting methodology and utilities
- Service Management at
the Macro-level, including but not limited to
Trends and development roadmap of service economy
Optimization of service resources in a global context, such as service
supply chain
management, workforce management
Government role in service industry promotion
Study on the shifting from manufacturing into service economy
Service design and economy’s impact on education, environment, quality of
life,
employment, and economic growth
- IT Service Management,
including but not limited to
Implementation of best practices frameworks and standards such as ITIL
Tools and techniques for IT service management
Building awareness and skills around IT service management
Continuous improvement in IT service management
IT service operation productivity
3.
Service Engineering
- Service Development,
including but not limited to
Service development methodology
Service modeling and implementation
Service engineering through web community
Service quality assurance and testing & Evaluation
Service assets creation, management and reuse
Service composition and mash-up
Service customization and configuration
- Service Delivery and Operation,
including but not limited to
Service level agreement
Service quality assurance and monitor in delivery and operation
Service lifecycle management (engagement, delivery and operation)
Service requirement collection, specification, analysis
Service security, privacy and compliance
Service oriented information management
Service-driven business process modeling, integration and management
Network-delivered service (programming model, delivery and operation)
- Service Computing,
including but not limited to
Managing service information
Information assisted service delivery
Collaboration in service
Complexity computing in service
How computing helps service
4.
Industry Practice
-
Practice and case studies
on service innovation in various industries, such as banking,
telecommunication, manufacturing, healthcare, and public etc.
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Practice and case studies addressed local realities, such as small and
medium business, manufacturing transformation, after sales service etc.
5.
Education
- Service Science Education and
Curricula Design, including but not limited to
Talent requirement in modern service industry
Methodology and practice of Service Science curricula design
Practice of teaching Service Science courses
Teaching method and case study on Service Science courses
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